Returns & Exchanges

At Segway Australia, we want you to be completely satisfied with your ride, which is why we offer a 14-day return policy for unused products in their original packaging. Please ensure you have your proof of purchase ready to initiate a smooth return or warranty claim process.

Return Process

• 1.
  Submit a Request

  Contact our support team via the online portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Device

  Securely pack your Segway product in its original box, ensuring all chargers, manuals, and accessories are included to avoid restocking fees.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop your package off at any authorized courier location; we recommend using a tracked service for high-value items.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the unit, your refund or exchange will be processed within 5-7 business days to your original payment method.